Cancun is the top destination for Americans traveling abroad, no matter the season. Known for its all-inclusive resorts, endless stretches of soft white sand, and turquoise seas, it’s the perfect tropical getaway. However, even the most relaxing resort stay can have its hiccups, especially when dealing with the chaotic Cancun International Airport.
As the busiest airport in the Mexican Caribbean, Cancun International has faced criticism despite recent improvements in customer service. If you’re flying into Cancun soon, here are three important things to keep in mind:
**Luggage Retrieval Delays**
Cancun International is extremely busy, handling hundreds of thousands of passengers each month. It’s Mexico’s second-busiest airport, right after Mexico City’s Benito Juárez. Many passengers have reported waiting between one to four hours to retrieve their luggage, causing significant delays. This can be particularly frustrating if you have a private transfer waiting to take you to your hotel. To avoid this, consider traveling light with just a carry-on. If that’s not possible, be prepared for a potentially long wait.
**Border Delays**
Border procedures can also be a hassle. While U.S. passport holders are generally welcomed without issues, they are not immune to the long lines and bottlenecks, especially during peak hours when multiple flights arrive simultaneously. On the positive side, the introduction of eGates has improved the situation. Eligible travelers, including Americans and Canadians, can use automated border posts for quicker entry. By scanning your biometric passport, the process takes less than a minute, ensuring a smoother flow.
**Taxi Scams**
One of the most persistent issues at Cancun Airport is dealing with aggressive taxi drivers in the arrival hall. They may shout, block your way, or even harass you to get you to use their service. If you’ve booked a transfer in advance, ignore them. Only use taxis with a badge permit displayed on the windshield, a WiFi sign, and a phone number you can verify with a dispatcher. Otherwise, you risk being overcharged. Whenever possible, book your transport before landing to agree on a fixed rate and pre-pay, or check with your hotel for transfer options.
Cancun Airport is well-equipped, and the establishment of a complaint office shows they are addressing ongoing issues. However, being prepared for these potential inconveniences can help ensure a smoother start to your vacation.